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What would be the code for it? Have you made any updates to this script for Geneva? ServiceNow removed this capability several years ago. This looks to be broken in Geneva, as its throwing an error of Uncaught TypeError: Cannot read property style of null, for the line of code: if (wrapper.style.display==block) {. Gr8. It seems that Helsinki breaks the style.width setting on catalog forms. The, When trying to display values from a List field in an email script you cant simply display the field name from the form. I have tried both sets of togglehelp code, but neither seem to work with containers with help text. You can also standardize request fulfillment to ensure the accuracy and availability of the items in the catalogs.#ServiceCatalog #ServiceCatalogTraining #ServiceNow The three approaches for structuring ITIL's SLA are service-based, customer-based, and multi-level or hierarchical SLAs. If everything goes according to plan, you now have access to the following modules: servicenow.itsm.incident for managing incident tickets. ***Apologies, for the missing intro on the previous video. The ServiceNow catalog task variables, actually, the catalog tasks are under each requested item and are assigned to fulfillers to complete any work needed to get the requestor the items they have requested. I have created a Label field and add a help text there. Each variable has its own data pill that developers can use to add the variable to action inputs. OK, so since I wasnt able to gain control of a variable on the Requested Items form (which you just confirmed), I created a field (u_special_order_comments) on the sc_req_item table and populate it with the variable value that is entered on the Catalog Item. This field is only relative to a specific catalog item, so I need to hide this field for any other Requested Item. It now depends on the ServiceNow backend configuration whether the Catalog Item has been built in a secure way. Imagine we have a simple Catalog Item with two Variables: We open the form in the Service Portal and fill it with some random data: We submit and check the Requested Item that the system generates. Bad Practice:Create the same type of variable multiple times on one Catalog Item, Good Practice:Use a Multi-Row Variable Set and Use a Multi-Row Variable Set and leverage the for each functionality in Flow Designer. One benefit of regular expressions is that they can be re-used on other catalog variables as well as backend fields. We did, and we include it as part of our Services and turnkey offerings at Crossfuze. Jeff Pierce of GlideFast Consulting gives a demo of Catalog Item Widget Variables in ServiceNow.Catalog variables determine what information your users are allowed to select from, for example, color, size, or price. I also faced the similar problem and was able to resolve it using the above mentioned information . 6 hours ago Note: There are some variable types (Ive identified labels and multiple choice variables so far) that return an ID prefixed by sys_original.. Heres my specific work example: I created a List field type called Sizes Needed (u_sizes_needed) in a form used to submit a marketing request. Just Now Several types of service catalog variables are provided. How do you call it in the catalog client script? You might check the browser console log to make sure you dont have other client-side errors breaking the rest of your scripts. var textarea = g_form.getControl(sc_req_item.u_special_order_comments); Steps to Reproduce Navigate to Service Catalog > Loading. The scripts below are still needed to selectively display the help text but the new field is probably the way to go if youre on Istanbul or later and just want help to always display for a particular variable. Finally, write JavaScript in the script field. Here are a couple of other examples, Wow.. g_form.getControl(checkbox).parentNode.style.color = red; //Set the text color of a checkbox option. thank you for the question. The variable set is called "Parse sysparm_variables URI param". You could probably come up with a client script to hack the label but I wouldnt recommend it. Right click on the caller field and click on the Dictionary. From my experience, most often the logic can be implemented on variable level, but it really depends on the requirements. Thank you very much for you help. A Client Script record on the producer? If the logic depends on the Catalog Item (e.g. Ive updated the article with working scripts for Helsinki. Please be aware that these catalog client scripts are prone to break in future releases. The Lookup using list field will populate a list of names as you, GlideList2 is a JavaScript class used to customize (v2) lists. Very helpful! To get the form element you can simply use g_form.getControl(VARIABLE_NAME). var lastName = gr.variables[last_name] ; var fullName = lastName.getGlideObject().getValue() + + firstName.getGlideObject().getValue() ; Conyx's Partner Program is specifically designed to transform and enhance your IT operations. Hi Mark , Thanks! Would you please be able to offer some guidance? However, they are visible on other categories ServiceNow User Groups. The first screenshot shows a catalog item macro variable type. Great article as normal, any thoughts on how this really useful functionality on sc variables could be migrated to normal form fields? Theyll break if the underlying structure gets changed in the future. Join the conversation on #ServiceNow suc twitter.com/i/web/status/9. So far no dice. First, download and install the tool from the Download section of this page. After implementingmore than 100 Catalog Items, I want to share my personal best practices. I've updated the article. The post Certified Diversity Recruiters appeared first on Crossfuze. 2022 by ServiceNow Elite. This was just what I was looking for, thanks for sharing. Im pretty sure Ive got the script right but theres no change to my form. Selecting vaInputs then typing period (.) 2019 Daily-catalog.com. By default, these Help Text sections are collapsed when the service catalog item loads. The macro variable can hold a few different objects that can be represented on a catalog item, one of them being a Service Portal widget. The problem Ive always had with them is that the system wants to group them all together and gives. I need to show an image tooltip onmouseover on a variable of my record producer. textarea.style.height = (textarea.scrollHeight) + px; You can also view the icons within. (Note that although these variables are encrypted, they are not related to Encryption Support.) My guess is that youve got some other conflict in your system. You can also view the icons within. Causes for all hidden elements of my page (by UI Scripts or Policies) to now show up. Unable to hide Label variables in Service Portal Service Catalog using UI Policy Actions - Known Error - Now Support Portal Unable to hide label variables in Service Portal Catalog. Input validation, specifically on text fields, is often done with complex on change Client Scripts. Right now Form labels have both a Help and Hint field on them, but the Wiki just says not in use when describing Help and the current Hint mouseover functionality is pretty hit and miss as to whether it fires. This series of training will make you expert in Service Catalog.Service Catalog is like my baby as I have worked mostly on Service Catalog and tried to automate lot of workflows. Possible, but not incredibly simple. Here are some access controls to open up the instructions field so that a user can see the text. Do you create this as a UI Script? This doesnt work in SNC current release. Heres my specific work example: I created a List field, There is a good wiki article about HTML fields in. You should not be receiving these and we will turn twitter.com/i/web/status/9. It would be a great help I hope I havent embarrased myself with my explaination. There is a way. (not recommended) Use a client side UI script to manipulate the HTML on the fly. Crossfuze Solutions (my consulting company) is actually working on a solution for that. Any Other Way to do this things. Hey Nancy, there is probably a way, but I dont have any sort of solution currently to do that. com.glideapp.servicecatalog_cart_view (as name suggests, styles the cart view). We are trying to put a style on a yes/no drop down variable and it isnt working. background-color: orange; Several types of service catalog variables are provided. Im not aware of any other solution. I saw your workaround for the toggle method, is there a workaround for the other method? Note: This one produces an error when not using the hrprofile table. I tried below onChange scrip. I am facing the same issue and I am unable to use HTML: It displays the code on the text instead of skipping lines or just work. Catalog Item - trying to auto-fill a variable based on another variable's entry. Known synonyms are applied. Ive updated the descriptions above to indicate this. This no longer works in Geneva. . color: black; If you click a merchant link and buy a product or service on their website, we may be paid a fee by the merchant. Bad Practice:Achieve input format validation with a complex on change Client Script, Good Practice:Achieve input format validation with a simple RegEx. If we apply the workaround provided by Servicenow in KB0820434: HTML type variables are not shown in Ticket Fields widget in Service Portal [The KB Article talks about record producers and a different widget, but the issue remains the same]. Hi Guys, We are upgrading to Geneva and are running into an issue where the question_text, of a catalog item, will resize incorrectly on a full screen but will work just fine in a smaller screen. Bad Practice: The backend trusts that the client-side has properly validated the user input and calculates the price based on the submitted value. For those cases you can use the following catalog client scripts, which leverage the expand/collapse effect functionality I wrote about. From the Application Navigator, select Service Catalog > Catalog Variables > Variable Sets, and create a new variable set. The discount field on the form is only used to provide a good user experience and is not used for any critical business logic. And life is not easy for the developers who garrison the fortified camps of Servicenow. Can anyone help figure this part out? This customization really boils down to getting the correct input element on the form and applying the correct CSS style. I'm trying to compare two variables on on a catalog item. However I left it in there in case you like it. g_form.getControl(